Nobody goes shopping for a Dynamics 365 managed service provider when things are going well.
Usually something has already broken. The implementation partner wrapped up and rolled off. The one internal admin who knew where everything was buried took a job somewhere else. A release wave quietly broke a customization nobody had documented, and the pile of small fixes has turned into a list of reasons people avoid the system.
Managed services and implementation are different purchases. An implementation partner builds the thing and leaves. A managed service provider owns it afterward: the support queue, release testing, environment hygiene, and the unglamorous work of making a system better instead of just functional.
This guide covers eight providers offering ongoing Dynamics 365 support. If you are still selecting or building, start with our guides to implementation consultants and migration consultants instead.
How to Choose a Dynamics 365 Managed Services Partner
Support Model
Ask whether you get a dedicated team or a shared, rotating queue. In a shared queue, whoever is free takes your ticket, and your environment knowledge lives in documentation that may or may not exist. A dedicated pod costs more and resolves faster by the second or third ticket, because the person answering has seen your system before.
Service Level Commitments
Response time and resolution time are two different promises, and vendors sometimes let them blur together. Find out which one is being committed to, at what severity levels, during which hours. Then ask what the remedy is when a target gets missed, because a service level with no consequence attached is just a target.
Module Coverage
Depth varies enormously across Customer Engagement, Finance and Operations, Business Central, and Power Platform. A provider excellent at CE support may be thin on F&O. Match the provider's center of gravity to whichever module actually runs your business.
Industry and Compliance Depth
Regulated environments carry change control, audit trails, and data handling requirements that a generic support desk handles badly. If your Dynamics estate sits inside financial services, insurance, healthcare, or government, ask for engagements in that specific context.
Roadmap Ownership
Some providers close tickets. Others advance the platform. The difference shows up in whether the enhancement backlog gets protected capacity or competes with break-fix work and loses every time. If improvement is what you are buying, get it in writing.
Pricing and Commercial Flexibility
Retainer, block hours, or hourly, plus contract length and minimums. The two variables that move the number most are coverage hours and whether enhancement work is included or billed on top.
Quick Comparison
8 Microsoft Dynamics 365 Managed Service Providers
1. SingleStone
Overview
SingleStone is a Microsoft partner headquartered in Richmond, Virginia, with a Dynamics 365 practice spanning consulting, implementation, migration, and ongoing managed services. The firm concentrates in regulated industries, particularly financial services, insurance, and state government, where change control and audit requirements shape how support has to be delivered. It treats ongoing support as a consulting problem: the architects who understand your environment stay involved past go-live, so support and roadmap work sit with one team.
Service Offerings
1. Tier 1 and Tier 2 Support
- Triage and resolution of user-reported issues across Dynamics 365 modules
- Permissions, security role, and access troubleshooting
- Root cause analysis on recurring issues instead of repeat workarounds
2. Release and Environment Management
- Regression testing of customizations against Microsoft release waves in sandbox
- Environment provisioning, refresh, and configuration drift monitoring
- Managed environment governance and deployment pipeline oversight
3. Enhancement Backlog Delivery
- Delivery of small changes too minor to scope as a project
- Workflow revisions, field additions, form and view configuration
- Report and dashboard builds against evolving business requirements
4. Power Platform Governance
- Inventory and governance of flows, canvas apps, and connectors
- Data loss prevention policy management across environments
- Cleanup of orphaned automations left by departed staff
5. Administration and Licensing
- User provisioning, security role assignment, and access reviews
- License true-ups and Dataverse capacity monitoring
- Security and compliance configuration for regulated environments
6. Integration Support
- Ongoing support for integrations between Dynamics 365 and Salesforce
- Maintenance of data pipelines connecting Dynamics to external systems
- Troubleshooting at integration boundaries, where most complex tickets originate
7. Strategy and Roadmap
- Platform improvement planning tied to business priorities
- Adoption analysis and recommendations for underused capability
- Advisory on module expansion and architecture decisions
Key Differentiators
- Consulting-led support model where architects stay involved after go-live
- Concentration in regulated sectors including financial services, insurance, and state government
- Cross-platform depth covering conversion and integration between Dynamics 365 and Salesforce
- Power Platform expertise across Power BI, Power Apps, and Power Automate
Pros
- Support and roadmap work handled by one team instead of split across two organizations
- Strong fit for change-controlled and audited environments
- Proven Dynamics 365 upgrade and complex entity work, including the Rush Enterprises engagement
- Public sector experience including a Virginia Department of Transportation CRM cloud migration
- Rare dual fluency across Dynamics and Salesforce environments
Cons
- US-based with no follow-the-sun coverage across global time zones
- Depth concentrated in Customer Engagement and Power Platform rather than Finance and Operations
- Boutique bench size compared with global systems integrators
Pricing
SingleStone does not publish standardized support tiers or public rate cards. Engagements are scoped against module footprint, coverage hours, and the balance between break-fix and enhancement work. Contact the team for a scoped proposal.
2. HSO
Overview
HSO delivers managed services through a practice it calls Run and Optimize, built around 24/7 global coverage. The offering splits into distinct capability areas, each with its own owners. HSO pitches the result on risk reduction, cost control, governance, and taking operational work off internal teams.
Service Offerings
- Dynamics 365 Application Management covering functional and technical support
- Managed Power Platform for governance across flows, apps, and connectors
- AI and Data Platforms management
- Azure Managed Services for the infrastructure underneath the application layer
- 24/7 monitoring and support across multiple regions
Key Differentiators
- Segmented service lines instead of a single bundled retainer
- Round-the-clock global coverage across multiple time zones
- Full-stack capability spanning application, data, and infrastructure layers
Pros
- Genuine 24/7 coverage for organizations that need it
- Power Platform and Azure treated as distinct disciplines with dedicated owners
- Enterprise-grade governance and security practices
Cons
- Scale and segmentation are more structure than a single-region mid-market organization needs
- Enterprise engagement model with corresponding commercial minimums
Pricing
Pricing is not published. HSO scopes engagements against estate size, module coverage, and required support hours.
3. Avanade
Overview
Avanade is the Accenture and Microsoft joint venture and describes itself as the world's leading Microsoft expert. Its managed services practice operates at that scale, typically appearing as the operational layer underneath a larger transformation program rather than as a standalone support contract.
Service Offerings
- Application management across the Microsoft stack including Dynamics 365
- Cloud and infrastructure managed services
- Security and compliance operations
- Integration with ongoing application development and modernization programs
- Global delivery across multiple regions
Key Differentiators
- Accenture backing with global delivery scale
- Managed services delivered alongside transformation and modernization work
- Breadth across the entire Microsoft stack, not Dynamics alone
Pros
- Very large bench with deep specialist availability
- Strong fit when Dynamics is one workload inside a broader program
- Established practices for enterprise change management
Cons
- Enterprise pricing and engagement structures with high commercial minimums
- Difficult to justify for a focused, standalone Dynamics support retainer
- Mid-market organizations may find the engagement model heavier than needed
Pricing
Not published. Engagements are enterprise-scoped and typically negotiated as part of a broader services relationship.
4. Hitachi Solutions
Overview
Hitachi Solutions builds its managed services around always-on oversight and response instead of waiting for users to report problems. The practice combines dedicated support with performance monitoring across applications and infrastructure, Cloud Solution Provider support, and Microsoft 365 environment management. For estates where Dynamics runs customer-facing operations, the gap between degradation and a filed ticket is where cost accumulates.
Service Offerings
- Dedicated support teams assigned to the customer environment
- Performance monitoring and diagnostics across applications and infrastructure
- Cloud Solution Provider expert support
- Microsoft 365 environment management alongside Dynamics
- Operational readiness assessment and ongoing security oversight
Key Differentiators
- Proactive monitoring model that surfaces degradation before it becomes a ticket
- Combined Dynamics 365 and broader Microsoft Cloud coverage
- Established enterprise customer base including large nonprofit and public organizations
Pros
- Monitoring and diagnostics reduce time-to-discovery on performance issues
- Broad Microsoft Cloud coverage beyond the Dynamics application itself
- Dedicated support assignment rather than an anonymous queue
Cons
- Dynamics-specific functional depth varies by engagement and region
- Breadth across CSP, M365, and infrastructure can dilute application-level specialism
- Worth confirming exactly who is assigned before signing
Pricing
Not published. Scoped against environment size, monitoring requirements, and coverage model.
5. Stoneridge Software
Overview
Stoneridge Software publishes its support structure openly, which almost nobody in this category does. The three plans are Essential, Advanced, and Premier. That transparency removes most of the work usually required to pry loose what a vendor will actually commit to. The firm's depth runs toward Finance and Operations and Business Central, making it a fit for organizations where Dynamics is the financial or operational system of record.
Service Offerings
- Three defined support plans: Essential, Advanced, and Premier
- Support across Dynamics 365 Finance and Operations and Business Central
- Break-fix support, system optimization, and ongoing enhancement work
- End-to-end services spanning implementation through long-term support
Key Differentiators
- Published, comparable service plan tiers instead of fully custom scoping
- Client satisfaction score of 9.53 out of 10 and Net Promoter Score of 82.42, both figures published by the firm
- Deep Finance and Operations and Business Central specialization
Pros
- Easiest provider on this list to evaluate before signing anything
- Published satisfaction metrics rather than vague quality claims
- Strong ERP-side depth where many CRM-focused partners are thin
Cons
- Tiered model is less accommodating when requirements do not fit a standard plan
- Customer Engagement depth is secondary to ERP focus
- Primarily North American delivery footprint
Pricing
Structured across the Essential, Advanced, and Premier plans. Specific rates are quoted on request against plan selection and estate size.
6. RSM US
Overview
RSM US approaches managed services as outsourced business operations, with Dynamics support as one component of a wider offering. It is an audit and consulting firm first, and the managed services practice sits alongside teams that work in financial controls, regulatory reporting, and audit requirements every day.
Service Offerings
- Outsourced managed services across business and technology functions
- Dynamics application support within a broader operational outsourcing model
- Finance, accounting, and compliance-adjacent advisory
- Security, risk, and controls support
Key Differentiators
- Audit and assurance heritage applied to technology managed services
- Controls and compliance questions answered in-house
- Established presence in regulated and middle-market organizations
Pros
- Strong fit where the Dynamics estate carries financial reporting weight
- Controls, segregation of duties, and audit evidence handled by specialists
- Broad advisory bench available beyond the support contract
Cons
- Dynamics is one practice among many rather than the firm's core identity
- Less Microsoft-specialist positioning than dedicated Dynamics partners
- Engagement model oriented toward broader outsourcing relationships
Pricing
Not published. Scoped as part of a managed services or outsourcing agreement.
7. Velosio
Overview
Velosio's productized managed services center on Azure rather than on Dynamics application support. The practice sits underneath a Dynamics estate instead of operating inside it. If your gap is that nobody owns the Azure environment your Dynamics estate depends on, Velosio addresses it directly. Buyers who need Dynamics functional support should ask specifically about the support subscription plans instead.
Service Offerings
- Azure cloud infrastructure management and optimization
- Azure Active Directory and identity management
- Cloud security and modern security solutions
- Azure cost management and optimization
- Support for legacy Dynamics estates through end-of-support transitions
Key Differentiators
- Infrastructure-layer managed services under a Dynamics practice
- Azure cost optimization as a named offering
- Notable depth in legacy Dynamics products still in extended support
Pros
- Direct answer to unowned Azure infrastructure beneath a Dynamics estate
- Combined Dynamics and Azure knowledge in one partner
- Useful for organizations mid-transition off older Dynamics versions
Cons
- Managed services offering is Azure-centric, not Dynamics application support
- Dynamics functional support must be confirmed and scoped separately
- Category positioning can mislead buyers who do not read the detail
Pricing
Azure managed services are scoped against environment size and consumption. Dynamics support subscription plans are quoted separately.
8. Encore Business Solutions
Overview
Encore Business Solutions supports Dynamics 365 and the full Microsoft suite, with a support function operating alongside its implementation and consulting practice. Its center of gravity is the mid-market, particularly organizations running Business Central with other Microsoft workloads around it.
Service Offerings
- Support for Dynamics 365 Business Central and the broader Microsoft suite
- Implementation and consulting alongside ongoing support
- Microsoft solution coverage beyond Dynamics alone
Key Differentiators
- Mid-market focus without enterprise governance overhead
- Full Microsoft suite coverage from a single partner
- Business Central specialization
Pros
- Responsive support model suited to smaller estates
- Avoids the heavy process structures larger providers impose
- Single partner across Dynamics and adjacent Microsoft workloads
Cons
- Smaller firm with a correspondingly smaller specialist bench
- Limited fit for deep Finance and Operations customization
- Not positioned for multi-region or 24/7 requirements
Pricing
Not published. Scoped against estate size and support requirements.
Frequently Asked Questions
Conclusion
Organizations that keep investing in Dynamics 365 after go-live get more out of it every year. The ones that treat launch as the finish line end up maintaining workarounds. The right managed services partner is the difference between a platform that improves each quarter and one people eventually route around.
Here are the eight providers and who each one fits:
- SingleStone – Best for regulated mid-market and public sector organizations running Dynamics 365 Customer Engagement. Consulting-led support keeps the same architects on your environment after go-live.
- HSO – Best for global enterprises needing 24/7 coverage across regions. Segmented service lines across Dynamics, Power Platform, data, and Azure.
- Avanade – Best for large enterprises running Dynamics inside a broader transformation program, with Accenture-scale delivery behind it.
- Hitachi Solutions – Best for organizations that want proactive monitoring and diagnostics rather than reactive ticket handling.
- Stoneridge Software – Best for buyers who want published, comparable service tiers and strong Finance and Operations depth.
- RSM US – Best where Dynamics support sits close to audit, controls, and financial reporting requirements.
- Velosio – Best for organizations whose real gap is Azure infrastructure ownership underneath the Dynamics estate.
- Encore Business Solutions – Best for mid-market Business Central estates wanting responsive support without enterprise overhead.
The right partner depends on which module runs your business, how much coverage you actually need, and whether you are buying break-fix or real improvement. Ask each provider about the six criteria above before you compare rate cards.
Ready to Get More From Your Dynamics 365 Investment?
Schedule a call to talk through your environment, your backlog, and where ongoing support could take the platform next. Get in touch.