Jimmy Chou

Chief Executive Officer
Jimmy Chou has over 20 years of experience across multiple industries, with a particular focus in financial services and insurance. As SingleStone’s CEO, Jimmy has been instrumental in leading the firm through transformational change since he stepped into the role in 2017. Under his leadership, the firm established a refreshed vision and strategy that has resulted in clearly defined service offerings, the expansion of the firm’s geographic footprint, and most importantly, significantly improved customer and business results for SingleStone's clients. Throughout his consulting career, he’s worked tirelessly to earn the trust and respect of his clients, many of whom seek him as a trusted advisor, partner, and confidant. Equally as important to Jimmy are the relationships he’s built across his own team. He’s enthusiastic about growing and developing the next generation of leaders for SingleStone. An advocate and community partner, Jimmy supports several philanthropic organizations, and serves on the board of the YMCA of Greater Richmond and Storefront for Community Design. He was recognized with the 2020 Male Ally award on behalf of Richmond Technology Council’s MLM Awards. Jimmy regularly acts as a mentor and guest speaker for Virginia Commonwealth University and the University of Richmond, providing counsel, advice, and encouragement to the next generation of leaders. He also supports and contributes to Girls Who Code, an organization dedicated to closing the gender gap in technology. Jimmy is a graduate of Wake Forest University and CFA Charterholder.

Thought Leadership

Transforming Your Leadership Approach

I was lucky to facilitate a conversation around transformational leadership at ACG Richmond’s recent breakfast meeting. Transformational leadership is all about finding what motivates people and inspiring positive…

It’s Time to Rethink Business and Embrace Humanity. Here’s How.

In my last blog post, I recommended five steps for leaders to take that would end some bad habits and intentionally accelerate some positive business trends that began…

The New American Dream: People Come First

We’re about to choose a new president and vote on congressional leaders, but post-pandemic progress depends on all of us.  I am a first-generation American from Taiwan. My…

Continuous Trust: The Real Answer to Leading Amidst a Crisis

An actionable guide to navigating Control and Empowerment with Trust. If you’re browsing LinkedIn or searching for anything related to leadership, the odds are, you’re seeing a lot of the same: just “empower your…

Three Transformation Lessons from Find Your Edge 2020

Last week, I was honored to participate in the executive panel at Edgehill Consulting Group’s, Find Your Edge 2020 conference. This was the inaugural event in what will become…

SingleStone’s Evolution

In 2006, I joined SingleStone with one simple goal: demonstrate how consulting can be done differently. I have always loved solving problems across organizations, from my early career…

Start With Why: Three Questions to Help CX Leaders Create Focus

Removing distractions and starting with the “why” to guide your company’s customer experience saves time and money. Businesses have a lot of digital distractions these days. It’s hard…

Hallmark 5: Cultivate Experimentation

Artificial intelligence, robotics, augmented reality- these are just a few of the technologies at the heart of the Fourth Industrial Revolution, a period of rapid technological change the…

SingleStone’s Top Five Hallmarks of Tomorrow’s Tech Companies

The world is entering the Fourth Industrial Revolution, a technological revolution that is changing the way people live, work, and relate to each other. The technologies at the heart…