About the Author Jimmy Chou

Jimmy Chou is our CEO. In college, Jimmy was the MVP and captain of Wake Forest’s varsity tennis team. He brings that same tenacity and skill to our team. Under his leadership, the firm has refined its vision and strategy, resulting in a more clearly defined service offering as well as improved results for our clients.

SingleStone’s Evolution

by Jimmy Chou

In 2006, I joined SingleStone with one simple goal: demonstrate how consulting can be done differently. I have always loved solving problems across organizations, from my early career…

Start With Why: Three Questions to Help CX Leaders Create Focus

by Jimmy Chou

Removing distractions and starting with the “why” to guide your company’s customer experience saves time and money. Businesses have a lot of digital distractions these days. It’s hard…

Hallmark 5: Cultivate Experimentation

by Jimmy Chou

Artificial intelligence, robotics, augmented reality- these are just a few of the technologies at the heart of the Fourth Industrial Revolution, a period of rapid technological change the…

SingleStone’s Top Five Hallmarks of Tomorrow’s Tech Companies

by Jimmy Chou

The world is entering the Fourth Industrial Revolution, a technological revolution that is changing the way people live, work, and relate to each other. The technologies at the heart…