We focus on your customer whether that’s your employees or the people who buy your products and services.
We’re not just smart, we’re curious. We’re experts in the tools and technologies that are changing the way we work.
We don’t believe one size fits all.
We build cross-functional teams to create solutions that are custom-tailored to address your needs.
We believe in the minimal viable product — starting small in order to think big.
We empower our clients. We want you to be successful, so we emphasize learning and collaboration.
Jimmy Chou is one of those rare people who can see the big picture without overlooking the little details. Jimmy is passionate about creating better ways to collaborate, improving customer experiences and driving tangible business results. As a servant leader with more than 20 years of experience, Jimmy wants every client to feel more knowledgeable and confident after working with our teams.
Prior to joining SingleStone 10 years ago, Jimmy worked at BearingPoint and Cigna Corporation. He graduated from Wake Forest University, where he was the captain and MVP of the men’s varsity tennis team. He is a CFA Charterholder.
Jimmy is an active supporter of SCAN (Stop Child Abuse Now) and the St. Baldrick’s Foundation, which is committed to funding the most promising childhood cancer research. (In fact, he and his sons shave their heads each spring at St. Baldrick’s annual fundraiser). He loves all foods, but especially noodles.
As our Chief Customer Officer, Chrissy Keeton oversees three core areas: marketing, account management and delivery leadership. Drawing on her consulting experiences with progressive Fortune 500 companies, she collaborates closely with our client-facing teams to deliver exceptional results.
In a previous role, Chrissy led the development of new tools and practices to help us better understand customer needs. This approach is foundational to all four of our solutions and has led to consistently high levels of quality and customer satisfaction.
Growth is an important motivator for Chrissy, whether that’s her own personal growth, the development of her team, the evolution of our firm, or the success of our clients. She is passionate about planting ideas and helping them grow.
Chrissy and her family live near the James River Park System and spend most of their free time hiking, running and biking. Chrissy’s not just a team player at work: she plays in sports leagues year-round, including being a member of a coed two-hand touch football team that's played together for 10 years.
Anthony began his career with SingleStone just one year after the company’s founding, and has since then led the development of our technology practices. A seasoned technology leader, he advises our clients and leads teams that are passionate about the many ways that technology can drive business results and create great customer experiences. He also directs our partnerships, finance and operations teams.
Anthony’s own professional passion is optimism. He brings a positive attitude to every partnership meeting, client engagement and employee interaction. With an infectious smile, he’ll help clients navigate business and make the tough decisions that will help them succeed. He engages our partners as ambassadors of our brand, challenging them to exceed client expectations hand-in-hand with our team. Most importantly, he is a trusted advisor to his teammates and a champion of their goals and hard work.
As the director of employee experience, Tricia is the champion of our corporate culture. She has been key to creating a company where people are encouraged to contribute, rewarded for trying new things, and supported when taking risks. A firm believer in cultivating human capital, Tricia serves as a trusted confidant and career steward to every member of the SingleStone team. She is proud of the ownership mentality that prevails here and recognizes that people do their best work in an environment that values them both professionally and personally.
Since joining SingleStone in 2007, Tricia has built a recruiting team that attracts superb talent from across the Richmond region and beyond. In combination with traditional HR leadership, she leads the integration of our values into all facets of our firm and directs many of our philanthropic efforts in the Richmond community.
Ryan joined SingleStone as a software engineer in 2002. Throughout his career at SingleStone, Ryan has played an integral role in shaping our technology solutions. From leading technology teams, to founding our Cloud and DevOps solution and launching SingleStone’s training brand, Reverb, Ryan’s well-rounded technical experience offers him a unique perspective to approaching our clients’ work.
Ryan is a rare breed of technology leader. He’s an engineer at heart, but also has a keen eye for design and business strategy. Ryan is also a forward thinker — he’s always keeping an eye on emerging technologies so we can continue to evolve our expertise and create solutions for a new kind of business. As CTO, Ryan leads our investment in technology products and services, runs our Cloud and DevOps solution, and provides technology direction for our engineering team.
One of Ryan’s biggest passions in life is teaching. Whether he’s teaching design students at VCUarts, leading Reverb workshops, mentoring at Startup Virginia, or working directly with our SingleStone team, he’s always looking for ways to inspire others to learn.
Ryan enjoys spending time with his wife, daughter and son. As time permits, he enjoys pick-up basketball games, live music, and fine-tuning his skills as an ameature chef.
After two years of partnering with Matt’s consulting firm, DocCompSolutions, we knew we wanted him on our team, so we acquired his company in 2015. Matt launched our customer communications management (CCM) solution, which grew by more than 150% over three years by focusing on what is often CCM’s weakest link: the document conversion and ingestion processes.
Matt’s brings a unique perspective to the table: he’s worked with everyone from big behemoths to scrappy startups. And having run his own boutique firm, he understands the value of niche offerings and is able to identify the underlying problems our clients face before offering a targeted solution.
As the Chief Solutions Officer, Matt focuses on enhancing our value proposition and growing the maturity of SingleStone’s portfolio of solutions as we explore ways to scale our expertise-driven delivery.
Outside of work, Matt is a true water junky. He grew up sailing in New England and moved to Florida to extend his boating season. When he’s not supporting his kids’ sporting or theater events, Matt spends his time out on the water.
After working in cultures as different as business behemoth GE, a dot-com startup, and a few in between, Chris recognized a need for companies to hold themselves to higher standards of employee satisfaction and fulfillment. In 1997, he started SingleStone with the specific purpose of building an exceptional place to work.
Since that time, SingleStone has stayed on purpose, and recognized by Virginia Business, Outside and Fortune magazines, and the Great Place to Work Institute as a best place to work in America. In tandem, SingleStone’s team has maintained exceptionally high client satisfaction and positive community impact.
In 2017, after serving as the company’s CEO for many years, Chris redirected his passion for people and culture to serve other business leaders who want to improve workplace culture in pursuit of excellent employee and customer experiences. Chris continues in his role of Account Executive and serves as SingleStone’s Board Chair.
A native of Ireland, Chris has B.S. and M.S. degrees from the University of Scranton and is a graduate of GE’s Financial Management Program. He serves on the boards of The Richmond Forum and the Virginia Institute of Autism.