We Can Help You...

  • Create omni-channel customer communications centers
  • Develop intuitive self-service capabilities
  • Improve quality and consistency of customer communications
  • Develop a single source of customer data

Case Studies

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The 5 Key Steps for Building the Architecture of the Customer Experience Journey

by John Godwin

The 5 Key Steps for Building the Architecture of the Customer Experience Journey

Here's how to put together the architecture needed to set a customer-experience transformation in motion.

When You Are Data Rich But Insight Poor

by Emily Cox

When You Are Data Rich But Insight Poor

Discovering the insights you need to drive meaningful change.

Don't Fall into The Chasm

by Jimmy Chou

Don't Fall into The Chasm

The three common gaps companies encounter when improving the customer experience, and how to avoid them. 

Why Researchers and Strategists Should Sit in on Tech Meetings

by Emily Cox

Why Researchers and Strategists Should Sit in on Tech Meetings

Top 5 Things to Consider When Setting Up Your CCM Technology

by Cass Mieczakowski

Top 5 Things to Consider When Setting Up Your CCM Technology

New technologies can be overwhelming to configure. Here are some key things to consider if you want to realize the full value of your investment.

CRM Adoption: Design for the Human Experience

by Chris Snyder

CRM Adoption: Design for the Human Experience

It may be time to take a step back and consider how well your CRM system is designed for the human experience.

Six Tips for Actionable CX Metrics

by John Godwin

Six Tips for Actionable CX Metrics

The expectation for CX is clear, but without the right metrics it is hard to know which efforts are paying off.