We help you do business, better.

For 19 years, the idea that there’s a better way to do business, a better way to serve customers, a better way to approach teamwork, has driven SingleStone’s mission-oriented approach to consulting. We see business as an opportunity to serve one another and succeed together, so we work with our clients to create better ways to collaborate, help customers and constantly improve. 

Who is SingleStone?

  • We think like your customers. And we’re always searching for new ways for you to strengthen your relationship with them. 
  • We don’t believe one size fits all. The team we build and the solutions they create will be custom-tailored to address your needs. 
  • We’re agile and flexible. Incremental solution delivery makes us adaptable and accountable. 
  • We see the big picture. We have the experts and the expertise to ensure we’re solving the right problem in the right way.
  • We empower clients. We want you to be independent and self-sustaining, so we emphasize learning and collaboration.

About Our Name

Our name, SingleStone, refers to the expanding ripples that a single stone thrown into a body of water creates. It’s an important visual for us because we believe a single interaction can have the same effect in someone’s day, or even life. And because so many of a person’s interactions each day are with companies, we believe that we can make a positive difference in people’s lives just by making those customer or employee experiences good ones.

Getting customer experience right isn’t easy, but it’s important to do—for business reasons, sure—but also because these experiences have an effect on us all. If someone walks away from an experience with one of our clients with a smile on their face, we change their day. If we change enough days, we change the world. 

HERE'S WHAT SOME OF OUR CLIENTS HAVE TO SAY ABOUT US

Our Fearless Leaders

Chris Little, Founder and Chairman

After working in cultures as different as business behemoth GE, a dot-com startup, and a few in between, Chris recognized a need for companies to hold themselves to higher standards of employee satisfaction and fulfillment. In 1997, he started SingleStone with the specific purpose of building an exceptional place to work.

Since that time, SingleStone has stayed on purpose, and recognized by Virginia Business, Outside and Fortune magazines, and the Great Place to Work Institute as a best place to work in America. In tandem, SingleStone’s team has maintained exceptionally high client satisfaction and positive community impact.

In 2017, after serving as the company’s CEO for many years, Chris redirected his passion for people and culture to serve other business leaders who want to improve workplace culture in pursuit of excellent employee and customer experiences. Chris continues in his role of Account Executive and serves as SingleStone’s board chair.

A native of Ireland, Chris has B.S. and M.S. degrees from the University of Scranton and is a graduate of GE’s Financial Management Program. He serves on the boards of The Richmond Forum and the Virginia Institute of Autism.

Jimmy Chou, Chief Executive Officer

Jimmy ChouJimmy Chou is one of those rare people who can see the big picture without overlooking the little details. Jimmy is passionate about creating better ways to collaborate, improving customer experiences and driving tangible business results. As a servant leader with more than 20 years of experience, Jimmy wants every client to feel more knowledgeable and confident after working with our teams. 

Prior to joining SingleStone 10 years ago, Jimmy worked at BearingPoint and Cigna Corporation. He graduated from Wake Forest University, where he was the captain and MVP of the men’s varsity tennis team. He is a CFA Charterholder.

Jimmy is an active supporter of SCAN (Stop Child Abuse Now) and the St. Baldrick’s Foundation, which is committed to funding the most promising childhood cancer research. (In fact, he and his sons shave their heads each spring at St. Baldrick’s annual fundraiser). He loves all foods, but especially noodles.

 

 

Chrissy Keeton, Chief Customer Officer

As our Chief Customer Officer, Chrissy Keeton oversees three core areas: marketing, account management and delivery leadership. Drawing on her consulting experiences with progressive Fortune 500 companies, she collaborates closely with our client-facing teams to deliver exceptional results. 

In a previous role, Chrissy led the development of new tools and practices to help us better understand customer needs. This approach is foundational to all four of our solutions and has led to consistently high levels of quality and customer satisfaction.

Growth is an important motivator for Chrissy, whether that’s her own personal growth, the development of her team, the evolution of our firm, or the success of our clients. She is passionate about planting ideas and helping them grow.

Chrissy and her family live near the James River Park System and spend most of their free time hiking, running and biking its trails. Chrissy’s not just a team player at work: she plays in sports leagues year-round, including being a member of a co-ed two-hand touch football team that has played together for 10 years.

Anthony Wenzel, Chief Financial Officer

Anthony Wenzel

Anthony began his career with SingleStone just one year after the company’s founding, and has since then led the development of our technology practices. A seasoned technology leader, he advises our clients and leads teams that are passionate about the many ways that technology can drive business results and create great customer experiences. He also directs our partnerships, finance and operations teams. 

Anthony’s own professional passion is optimism. He brings a positive attitude to every partnership meeting, client engagement and employee interaction. With an infectious smile, he’ll help clients navigate business and make the tough decisions that will help them succeed. He engages our partners as ambassadors of our brand, challenging them to exceed client expectations hand-in-hand with our team. Most importantly, he is a trusted advisor to his teammates and a champion of their goals and hard work. 

Tricia Rhodes, Chief Employee Experience Officer

Tricia Rhodes 

As the director of employee experience, Tricia is the champion of our corporate culture. She has been key to creating a company where people are encouraged to contribute, rewarded for trying new things, and supported when taking risks. A firm believer in cultivating human capital, Tricia serves as a trusted confidant and career steward to every member of the SingleStone team. She is proud of the ownership mentality that prevails here and recognizes that people do their best work in an environment that values them both professionally and personally.

Since joining SingleStone in 2007, Tricia has built a recruiting team that attracts superb talent from across the Richmond region and beyond. In combination with traditional HR leadership, she leads the integration of our values into all facets of our firm and directs many of our philanthropic efforts in the Richmond community.

Our Thinking

Culture Shock: 5 surprisingly simple ways to build a better place to work

by Tricia Rhodes

Culture Shock: 5 surprisingly simple ways to build a better place to work

A great company culture starts with authenticity and personal relationships.

Turning the Page

by Chris Little

Turning the Page

Most Customer Experience Projects Will Fail. Here’s How Yours Can Win.

by Jimmy Chou

Most Customer Experience Projects Will Fail. Here’s How Yours Can Win.

Avoid a CX pitfall by knowing the most common points of failure, and realizing CX is less a project than it is your business. 

The Role of Emotion in Customer Experience

by Chris Little

The Role of Emotion in Customer Experience

Highlights from Forrester’s Forum for CX Professionals, in particular the importance of emotion in CX.

Working on a Team

by Julie Gibbs

Working on a Team

What makes a great team? Senior consultant Julie Gibbs gives us some tips from none other than her dog. 

Start With Why: Three Questions to Help CX Leaders Create Focus

by Jimmy Chou

Start With Why: Three Questions to Help CX Leaders Create Focus

Removing distractions and starting with the “why” to guide your company’s customer experience saves time and money.

Purpose-Driven Design: 4 Lessons You Can Learn From the Tesla Model 3

by Darrell Estabrook

Purpose-Driven Design: 4 Lessons You Can Learn From the Tesla Model 3

When Elon Musk unveiled Tesla’s Model 3, he demonstrated principles of purpose-driven design, which you can apply to your projects today.

Get in touch with us.

We see business as an opportunity to serve one another and succeed together. We work with our clients to create new and better ways to collaborate, help customers and constantly improve. Have questions you still need answered? We want to hear from you. Please get in touch with us today for more information. 

Contact Us