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The right information, to the right people, at the right time.

The situation

Our client, a Fortune 100 financial services company, was using all the right DevOps tools. But with more than 1,000 teams working on everything from customer loyalty programs to enterprise services, they needed a way to amplify and shorten the feedback loop.

Too often, important data is added to spreadsheets or stuck in decks where it loses context and quickly becomes irrelevant. It’s a missed opportunity. So how do you turn data into insight that can inform better business decisions?

The answer is dashboards for providing succinct, at-a-glance visuals that layer context on top of data.

The magic of dashboards is that they do just that. We’re collecting more data than ever before, but data is not information. Custom dashboards add a layer of context to data so you can get the right information, to the right people, at the right time. In this case, a dashboard helped our client visualize their entire software delivery pipeline.

“We put a near real-time, end-to-end view of the software
delivery pipeline behind a single pane of glass,”

explains Jay Hogan, Software Solutions Lead.
“Now our client can make better decisions, sooner.”

By reducing the amount of time between user feedback and updated functionality, dashboards can help you meet your business goals. In our work, we identified six key criteria that dashboards must meet to help close the feedback loop.

6 elements of dashboards done right

 

In just 7 weeks our team took a project from proof of concept to an
award-winning dashboard for the client's software delivery pipeline.

Dashboards can improve many processes -
from call center operations, to fleet management


Client feedback 
"Our DevOps strategy is built on three pillars, one of which is total information transparency for our agile teams. This new dashboard is designed to help globally distributed teams stay connected so they can make well-informed decisions in real time.” — Product Owner, Technology

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